Sears said the compressor was covered by charged $461 for an hours labor which is way too high. Just experienced this. I WILL NEVER PURHASE FROM THEM AGAIN! I spend approx 4 hours on the phone with Kenmore in the USA (as Sears Canada went bankrupt in 2018). The Good With 21.2 cubic feet of fresh food storage space, the Kenmore Elite 72482 is about as roomy as refrigerators come. Had compressor failure 08/2018. We have model 795.74043.411. It stopped cooling early Dec 2020, took 3 weeks to get Sears repairman. Kenmore Elite refrigerator model # 795.73132.411 received new 7/30/2018. What do I have to keep to be part of the lawsuit? I can’t get a tech to my house for 3 weeks due to COVID. Luckily, we have a deep freezer so no food loss. Please add me to the lawsuit. As I am typing this on Nov.17, 2020, I have been holding on from 8:40 am until now, 9:21 am, and still the Protection Agreement Team has not answered the phone. We purchased a Kenmore Door in Door #71833 in December of 2016. 795-74042-410 purchased 12:2016 also had a failed compressor 12/2018 which I paid to replace. They are running a highly unethical business practice. The refrigerator stopped cooling Christmas Eve and we lost all our food for the holiday! We purchased a Kenmore Elite model #795.51863.611, on May 22, 2018. Please include me in this lawsuit. Soonest appointment to even look at the unit is 12/28/2020. A little irritated about that. Oh so I’m not entitled to keep my meats in a drawer that’s temp regulated for them? Our compressor and cooling system failed after 2 years on our Kenmore refrigerator. Kenmore Elite model# 795.74023.412 stopped working took sears forever to replace the compressor and lost over $600.00 in food always was forced to purchase another fridge in the meantime. Lost food, time away from work, several repairs made but no solution. The tech came out and fixed it and told us we had to pay labor which was around $400. This being said,LG and Kennemore knew that the compressors are crappy and do not last. I hired a private repair person and they installed the compressor sears mailed us and it did not work either!! They explained it was made by LG and there was a class action suit with these refrigerators. ($41.00 value) We are the original owners, bought June 2018. Never had issues until LG took over. He said it will die again in 2 to 3 years. Thankfully, we have an “old” refrigerator in the garage and a freezer so we didn’t lose any food. I have contacted Sears but was told I need to wait 7 days for someone to come look at it. A day later the fridge turned into a closet. It was a three week wait for our first repair visit. It stopped cooling five years later on Dec 2, 2020. Looking at LG recall and class-action lawsuit, they are not covering Kenmore but it is all the same and their compressor. Compressor covered under warranty but paid over $450 labor. We had the Sears Appliance Warranty Agreement after the first non-cooling compressor replacement. Or do I jump into the merry-go-round that is the Kenmore Elite and it’s awful LG parts.
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